COVID – 19 INFORMATION

We are currently living in unprecedented times, and as the COVID – 19 Pandemic is changing our lives and the world we live in day by day, we are constantly adapting to the situation. Going forward, we are staying positive and until further notice we are OPEN for the Summer 2020 season. We are keeping an eye on the situation, to make sure we are in line with the World Health Organisation, and local and national (UK and French) restrictions. 

We wish to go ahead with offering all of our guests an amazing holiday at Hideout Hostel in Morzine, providing it is safe to do. With this in mind we have a slight change to our terms and conditions. 

EXISITING BOOKINGS: 

Any bookings for Summer 2020 made before 14th March 

Booking deposits remain non refundable however guests are invited to move their booking to later in the summer season 2020.

If final booking payments are unpaid this will be treated as a cancellation (as per our terms and conditions).

NEW BOOKINGS:

We are taking new bookings for summer 2020. For any new booking that we receive, and in the event of cancellation due to the COVID – 19 pandemic a full refund will be offered if any of the following criteria are met: 

– The FCO advise against travel to Morzine
– Borders are closed for all non essential travel

HOLIDAY INSURANCE: 

As per our terms and conditions you should have adequate insurance in case of cancellation. In the event of the FCO (Foreign Commonwealth Office) advice against travel to Morzine, your insurance company should cover you in full. Please speak to your insurance company

CURRENT TRAVEL ADVICE:

You can find live updates on the current travel advice and the COVID – 19 Pandemic here: 

https://www.gov.uk/foreign-travel-advice

NEW WINTER BOOKINGS:

For any new bookings for the Winter 20/21 season, we will offer fully refundable deposits up until the 1st September. 

If you have any questions regarding your booking, or you would like to book please get in touch with us: info@hideout-hostel.com

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