Terms and Conditions
The below terms and conditions are for all new bookings made after the 7th September 2020, for winter 20/21 and Summer 2021 bookings.
Please find our standard terms and conditions below under the COVID information.
In response to the COVID pandemic we have updated our booking terms and conditions to offer our guests complete peace of mind regarding their booking with Hideout Hostel.
If your holiday is cancelled for any of the reasons stated below, your balance payment will be fully refunded and your deposit payment automatically converted to a voucher for a future holiday at Hideout Hostel. This voucher is valid for 18 months after the arrival date of your existing booking:
– If the Foreign and Commonwealth Office (or your country of travel origin equivalent) advise against non-essential travel to France
– If you are required to quarantine upon arrival in France due to the laws and regulations of the French Government
– If you are required to quarantine upon return to the country you are travelling from
– If Hideout Hostel has been forced to close due to the laws and regulations of the French Government, as well as any other local or public authority
– If France has closed its borders or is otherwise denying entry to visitors
These new booking terms are valid up until 48 hours before your arrival into the resort. The above booking terms and conditions are applicable for all new bookings for winter 2020/21 and summer 2021 made after 7 September 2020.
For the avoidance of doubt this enhances your protection by replacing the terms in clause 5 that would otherwise apply in these circumstances.
Braveheart SARL – Hideout Hostel is required to comply with all national and local government imposed regulations, recommendations and measures relating to Covid. Accordingly we reserve the right to make changes to the services offered or service level provided by Braveheart SARL – Hideout Hostel during your stay in our accommodation should this be required by such regulations. Reasonable efforts will be made to keep any such interruption to a minimum.
CURRENT TRAVEL ADVICE:
You can find live updates on the current travel advice and the COVID – 19 Pandemic here:
Please consult our booking.com page for your applicable booking terms and conditions.
HIDEOUT HOSTEL: Booking Terms and Conditions
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
- He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
- He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
- The Contract
These booking conditions will form the basis of the contract between Sarl Braveheart – Hideout Hostel and you. When you ask for your booking to be confirmed and you pay a non-refundable deposit (or pay in full if you are booking within 10 weeks of departure), subject to availability, a contract will exist as soon as we send a confirmation email confirming receipt of the deposit. It is your responsibility to check this confirmation email and to urgently advise us if there are any errors or omissions.
Payment with a debit or credit card to make a reservation. A 50% deposit is required to confirm the reservation.The deposit is non-refundable in all and any circumstances as it covers the unavoidable administrative costs and fixed overheads of Braveheart SARL – Hideout Hostel.
The remaining balance outstanding will be due 10 weeks prior to departure. For reservations made less than 10 weeks before departure, full payment will be required at the time of booking. If we do not receive all payments due in full by their due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in the Cancellations/Refunds section.
By agreeing to these terms and conditions you agree to not attempt to recover the non- refundable part of the contract via your credit card provider, except in the case where Braveheart Sarl – Hideout Hostel ceases trading due to insolvency and consequently is unable to fulfil the booking.
1.2. Price Policy
All prices are quoted in Euros. The prices quoted, shown on our website and in supplementary promotional material apply at the time, however are subject to change without notice. The price of your arrangements will be confirmed on booking. When you have booked and paid your deposit or the full amount if you book within 10 weeks of departure, the price of your booking as shown on your confirmation invoice is guaranteed unless you elect to change the confirmed booking. The price of your confirmed booking is also subject at all times to changes in transport costs, such as fuel, which are part of our contracts with transport providers; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in the currency exchange used to calculate your arrangements any or all of which may result in a variation of the price of your arrangements.
The costs of all standard taxes are included in our prices. Due to the financial commitments being made by Sarl Braveheart – Hideout Hostel, we regret that we are not able to make reductions in prices once a booking is made and confirmed even if special offers become available. Special offers are for new bookings only. You may not “amend” to take advantage of any discounts or special offers released after you have already booked.
1.3. Not included in the price:
Please see our website for a full breakdown of what is/isn’t included in your reservation. In particular please note that the local tourist tax (Taxe de Sejour) is not included in the price indicated in the room price. The Taxe de Sejour is added to your booking separately.
- Accuracy of Descriptions & Offers
We endeavour to ensure that all of the information and prices on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. Sarl Braveheart – Hideout Hostel strives to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed. Also, please note that pictures only present a representation of the product.
- Amendments to the booking by you
3.1. You may request alterations to your booking and proposed itinerary at any time prior to your arrival, subject to any difference in cost being paid prior to confirmation. Please submit all requests to Braveheart SARL – Hideout Hostel in writing and we will do our utmost to accommodate your requests. However, such requests shall not be taken to form part of the contract between you and Braveheart SARL – Hideout Hostel until acceptance of the alteration has been confirmed in writing by Braveheart SARL – Hideout Hostel and any difference in price has been paid by you.
3.2. It should be noted that all requests are subject to availability and may also be subject to a fee, will be confirmed in writing.
3.3. Subject to the terms of the ‘COVID CLAUSE’ at the start of this document, a request to change dates to a future season or made within ten weeks of arrival, will be deemed a full cancellation and the cancellation charges outlined in clause 6 will apply.
- Amendments to the booking by Braveheart SARL – Hideout Hostel
4.1. Subject to the terms of ‘COVID CLAUSE’, if Braveheart SARL – Hideout Hostel is obliged to make a significant change to your holiday within ten weeks of the original departure date (which includes any significant change other than a change which would trigger a cancellation by Braveheart SARL – Hideout Hostel, as defined in clause 6), you may choose to either:
– Accept the new booking arrangement offered by us, or
– Purchase a replacement holiday from us at the current selling price, or
– Cancel your holiday and receive a full refund.
4.2. You must notify us of your choice within seven days of our offer of alternative booking arrangements. If you do not, you will be deemed to have accepted the new booking arrangement.
- 5. Cancellation of the booking by you
5.1. The Party Leader must confirm any cancellation in writing. The date on which written notification is received by Braveheart SARL – Hideout Hostel will determine the level of cancellation charges applicable. The cancellation charges are expressed as a percentage of the total booking cost.
5.2. If the accommodation you have booked is available to be occupied, but you are unable to travel, then according to French law, Braveheart SARL – Hideout Hostel is not legally obliged to reimburse you differently to the terms laid out in clause 5.
5.3. The cancellation charges are as follows:
Days prior to arrival
Cancellation charges (percentage of total cost)
More than 70 days
(i.e. loss of non-refundable deposit)
69 to 35 days
(including non-refundable deposit)
34 days or less
5.4. Refunds (following deduction of the cancellation charges) will only be made to the Client where the full balance has been paid.
- Cancellation by Braveheart SARL – Hideout Hostel
6.1. In the unlikely event that Braveheart SARL – Hideout Hostel is obliged to cancel your booking for any reason (other than in the circumstances outlined in our ‘COVID CLAUSE’ at the start of these Booking Conditions) we will issue a refund and offer an indemnity payment (as per the table below). Cancellation by Braveheart SARL – Hideout Hostel is limited to a situation where Braveheart SARL – Hideout Hostel cannot accommodate your whole party in any of our properties for the dates originally booked or dates within 24 hours of those originally booked, and as a result, Braveheart SARL – Hideout Hostel is obliged to cancel your booking.
Days prior to arrival
Indemnity payment (percentage of total accommodation cost)
More than 70 days
69 to 35 days
34 days or less
- Cancellation by Force Majeure
7.1. If your booking cannot happen by Force Majeure then Braveheart SARL – Hideout Hostel will not be in breach of contract or liable for any form of compensation. As a gesture of goodwill, Braveheart SARL – Hideout Hostel will refund 50% of any payments made if a cancellation is caused by events amounting to Force Majeure. A Force Majeure event is an unforeseeable, unavoidable, external event which includes, but is not limited to, warfare, riots, civil unrest, terrorist activity, government regulations, industrial dispute, weather, epidemics, pandemics, natural or technical disasters, nuclear war or similar events beyond our control. NB: Covid is now a known problem and therefore, under French law, any cancellations related to Covid cannot be classed as Force Majeure.
- Braveheart SARL – Hideout Hostel Liability
8.1. Braveheart SARL – Hideout Hostel endeavours to make sure that the accommodation you book with us is supplied and the services provided by us are performed using reasonable skill and care. In all cases where Braveheart SARL – Hideout Hostel are held to be liable (except where personal injury, death, loss and/or damage to luggage or personal possessions results) Braveheart SARL – Hideout Hostel is limited to the relevant holiday price of the individual client(s) affected, subject to the individual client notifying Braveheart SARL of any claim in writing, within 28 days of the end of your booking
8.2. Braveheart SARL will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description resulting from:
- the act(s) and/or omission(s) of the person(s) affected;
- the act(s) and/or omission(s) of any third party;
- circumstances beyond our control, the consequences of which could not have been avoided by the exercise of due care
8.3. Braveheart SARL – Hideout Hostel shall not be held liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including blocked roads, missed flights and airline delays.
- Booking, Travel Agents and Packages
9.1. If you book your holiday through another booking or travel agent, the booking or travel agent will pass information to Braveheart SARL – Hideout Hostel and we will pass information to the booking or travel agent. The booking or travel agent may also receive payment from you for the holiday. Any information or advice given to you by the booking or travel agent, which is not based on information or advice given to them by Braveheart SARL – Hideout Hostel, is their responsibility and we do not accept liability if incorrect information is given to you by your travel agent. In such circumstances any requests for compensation or redress should be addressed to your travel agent and not to Braveheart SARL – Hideout Hostel.
9.2. Braveheart SARL – Hideout Hostel is not a package travel tour operator and the Package Travel Regulations and Linked Arrangements Regulations do not apply to the services provided by Braveheart SARL – Hideout Hostel.
- 10. General
10.1. Building & Development Work
Whilst we will endeavour to advise you of any building or refurbishment work underway at Hideout Hostel, we cannot anticipate where work will take place outside of the grounds. All the accommodation featured strive to maintain high standards, and as such there may be the necessity for some ad-hoc and unforeseeable maintenance work.
10.2. Check-in & Check-out Procedure
Official check in time is from 4pm and check-out time is 10am. If you wish to arrive earlier, and you room is not ready, you can leave your luggage at your own risk in the boot room, and then check in later in the day. If you wish to check in outside of reception hours, we will send you self check in details via text message or email. If you require a late check-out time, please speak to a member of staff directly during your stay. We appreciate that flights or other travel arrangements can be delayed or cancelled. If this is the case, please notify Hideout Hostel as soon as you can.
10.3. Delivery of Documents
Upon receipt of deposit or full payment, Sarl Braveheart – Hideout Hostel will issue a booking confirmation/ invoice via email. Tickets and other documents will normally be forwarded to you by email together with your confirmation invoice. It is important that you check your documents on receipt. Please notify us immediately if there are any errors or omissions. For late bookings, a discretionary fee of up to £25 may be charged.
10.4. Disabled Clients
We welcome all customers including those with disabilities and we endeavour to meet individual needs. However, in order to assist, we must be advised at time of booking of any disability and special requirements. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
11.1. All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any chalet manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hostel manager or other supplier prior to departure from the hostel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
- Travel Insurance
12.1. It is a condition of booking with Braveheart SARL – Hideout Hostel that all clients have personal travel insurance, as Braveheart SARL – Hideout Hostel does not provide any winter sports or other travel insurance to its Clients. It is your responsibility to ensure that you and your entire party have relevant and adequate insurance covering: accident, third party risks, mountain sports, illness or any other mishap during the entire period of your holiday (including travel to and from resort), costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or your visitors to the property. We also recommend that you take out adequate insurance to cover your personal possessions.
12.2. So that we can assist you in the case of an emergency, it is useful for us to have details of your travel insurance policy so please provide details at the time of booking.
- Late Payment Fees
13.1. It is your responsibility to pay any balance payments on time. We reserve the right to charge a late payment fee of £25 for any balance payments which are not paid on or before the balance due date as stated on your booking confirmation.
- Passports, Visas and Health requirements – Your responsibilities
14.1. The following information is for guidance only, and it remains your responsibility to check the most up to date requirements before you travel. Any passports, visas, health inoculations/ certificates, International Driving Licences and other travel documents required for your holiday must be obtained by you, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred as a result of failure to comply with such requirements. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements. Passports should be valid for at least 90 days from date of entry. Please check with the UK Passport Service for further information. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. The FCO website also provides useful additional advice and information about all destinations.
15.1. In the unlikely event of encountering difficulties whilst away it is essential to take up the matter locally. Failure to contact the hostel staff, relevant supplier or the 24-hour emergency telephone number whilst in resort, may affect your rights under this contract. Should any problem remain unresolved please notify our Customer Relations Department in writing within 28 days of your return. Full contact details are listed on our website and further information will be given to you upon arrival
- Public Holidays and seasonal changes
16.1. Subject to these conditions, we are unable to accept liability for any alterations or withdrawal of facilities due to National or Public Holidays and suggest that you consult the relevant Tourist Board for further information. At certain times of the year things may quieten down or close. Should a feature be considered by you to be crucial to your enjoyment, it is essential that you declare your specific interest/ requirement at time of booking to enable us to verify, and confirm in writing, the availability of such a desired feature. It’s sometimes possible to change things around after arrival, but please help us to fulfil your expectations by checking with us ahead of travel – not after your return.
- Special Requests
17.1. Any special requests must be advised to us at the time of booking e.g. diet, allergies. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
- Conditions of Suppliers
18.1. The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
18.2. While we make every effort to recommend only suppliers with a proven track record for service, we do not accept any responsibility for the services provided. You must satisfy yourself in advance as to the quality of the service and the provider’s ability to execute the services, prior to purchasing.
18.3. Where we help to arrange a booking for you, for sports equipment, sports lessons, guiding or lift passes, taxis, transfers in vehicles not operated by us, etc. we do so as a complimentary service. We have no control over the provision of the goods and services provided and we cannot accept any liability for the goods and services provided or for the acts or omissions of the companies or any of their employees or other personnel.
19.1. These Booking Conditions and any agreement to which they apply are exclusively governed in all respects by French Law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be subject to the exclusive jurisdiction of the Courts of France.
- Food & Beverages
20.1. Hideout Hostel does not provide any self-catering facilities to guests. Due to licensing restrictions guests are not allowed to bring their own alcohol beverages or food into the hostel. Only alcoholic beverages and food purchased in the hostel may be consumed on the premises.
21.1. We operate a strictly no smoking policy in the hostel. Smoking is permitted in designated outdoor areas where ashtrays are provided. If it is found that you have smoked within our accommodation you will be liable to a cleaning charge of up to €500.00.
22.1. Hideout-hostel.com website information is correct to the best of our knowledge at the time of going live. Information cannot be guaranteed since changes can occur at any time outside the control of Hideout Hostel. Hideout Hostel is an adults only accommodation, however we can make exceptions on a case by case basis, please email us to enquire: email@example.com
Hideout Hostel provides general information, services and links in the areas of equipment, general sporting goods, and outdoor recreational activities. By providing this information and service, we do not assume any liability for the use of this information or services by our clients. Ski sports and outdoor recreational activities all have potential hazards involving risk of injury or death, and each person participating in these activities needs to understand the risks involved, obtain the necessary training and take the needed precautions. You recognise this, assume all risks of property damage, personal injury and death, and agree to hold Braveheart SARL – Hideout Hostel harmless from any liability as a result of your use of the information or service provided by the Hostel.