Terms and Conditions
Please find our standard terms and conditions below under the COVID-19 informtion.
COVID – 19 INFORMATION
We are currently living in unprecedented times, and as the COVID – 19 Pandemic is changing our lives and the world we live in day by day, we are constantly adapting to the situation. Going forward, we are staying positive and until further notice we are OPEN for the Summer 2020 season. We are keeping an eye on the situation, to make sure we are inline with the World Health Organisation, and local and national (UK and French) restrictions.
We wish to go ahead with offering all of our guests an amazing holiday at Hideout Hostel in Morzine, providing it is safe to do. With this in mind we have a slight change to our terms and conditions.
Any bookings for Summer 2020 made before 14th March
Booking deposits remain non refundable however guests are invited to move their booking to later in the summer season 2020.
If final booking payments are unpaid this will be treated as a cancellation (as per our terms and conditions).
We are taking new bookings for summer 2020. For any new booking that we receive, and in the event of cancellation due to the COVID – 19 pandemic a full refund will be offered if the following criteria are met:
– The FCO advise against travel to Morzine
– Borders are closed for all non essential travel
– Proof is provided that you were unable to purchase travel insurance at the time of booking
To prevent this policy being abused we reserve the right to ask for evidence that you were not able to travel. Please note if your original flight or travel is cancelled, but there are other options to get to Morzine, you will not be able to receive a full refund if you wish to cancel.
As per our terms and conditions you should have adequate insurance in case of cancellation. In the event of the FCO (Foreign Commonwealth Office) advice against travel to Morzine, your insurance company should cover you in full. Please speak to your insurance company
CURRENT TRAVEL ADVICE:
You can find live updates on the current travel advice and the COVID – 19 Pandemic here:
If you have any questions regarding your booking, or you would like to book please get in touch with us: email@example.com
SARL BRAVEHEART – HIDEOUT HOSTEL: TERMS AND CONDITIONS
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
- He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
- He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
Our website offers accommodation, transfers and other services such as ski packs that are available to be purchased separately. In other words, you may decide to just purchase accommodation from us or you may decide to purchase accommodation and a transfer, ski pack etc. Whatever you decide, we will treat each element as a separate booking so that the price charged in total for the booking of more than one element will always equal the prices charged separately for each individual element. To help you to identify which element you would like to book, prices on our website are listed by element and each element of the booking is available to buy separately at the same price as it would be if more than one element is booked. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
1. The Contract
These booking conditions will form the basis of the contract between Sarl Braveheart – Hideout Hostel and you. When you ask for your booking to be confirmed and you pay a non-refundable deposit (or pay in full if you are booking within 10 weeks of departure), subject to availability, a contract will exist as soon as we send a confirmation email confirming receipt of the deposit. It is your responsibility to check this confirmation email and to urgently advise us if there are any errors or omissions.
Payment with a debit or credit card to make a reservation. A 50% deposit is required to confirm the reservation.
The remaining balance outstanding will be due 10 weeks prior to departure. For reservations made less than 10 weeks before departure, full payment will be required at the time of booking. If we do not receive all payments due in full by their due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in the Cancellations/Refunds section.
1.2. Price Policy
All prices are quoted in Euros. The prices quoted, shown on our website and in supplementary promotional material apply at the time, however are subject to change without notice. The price of your arrangements will be confirmed on booking. When you have booked and paid your deposit or the full amount if you book within 10 weeks of departure, the price of your booking as shown on your confirmation invoice is guaranteed unless you elect to change the confirmed booking. The price of your confirmed booking is also subject at all times to changes in transport costs, such as fuel, which are part of our contracts with transport provider’s; to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in the currency exchange used to calculate your arrangements any or all of which may result in a variation of the price of your arrangements.
The costs of all standard taxes are included in our prices. Due to the financial commitments being made by Sarl Braveheart – Hideout Hostel, we regret that we are not able to make reductions in prices once a booking is made and confirmed even if special offers become available. Special offers are for new bookings only. You may not “amend” to take advantage of any discounts or special offers released after you have already booked.
1.3. Not included in the price:
Please see our website for a full breakdown of what is/isn’t included in your reservation. In particular please note that the local tourist tax (Taxe de Sejour) is not included in the price indicated in the room price. The Taxe de Sejour is added to your booking separately.
2. Accuracy of Descriptions & Offers
We endeavour to ensure that all of the information and prices on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. Sarl Braveheart – Hideout Hostel strives to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed. Also, please note that pictures only present a representation of the product.
3. Changes or Cancellations
3.1. Changes made by you to a confirmed booking
Certain arrangements may not be amended, even to change a name, after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. If fewer people travel than originally booked there may be extra charges to pay which will be advised to you when you make the changes.
3.2. Changes by you to a confirmed booking whilst abroad
We regret that no credit or refund is possible for any unused services provided in the cost of your booking. If you decide to change your travel arrangements whilst abroad this is your own responsibility and neither Sarl Braveheart – Hideout Hostel nor our agents or suppliers are responsible for any costs or losses that may arise as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents.
3.3. Cancellations / refunds
If you or any member of your party wishes to cancel your booking or any element(s) of it once a confirmation email has been issued, the person who made the booking must notify us in writing directly to Sarl Braveheart – Hideout Hostel. Please note we cannot refund deposits, amendment fees or insurance premiums. We strongly recommend that you take out full travel insurance, which includes cancellation cover. As we incur costs from the time you make your booking, you agree that if you cancel your booking or any element(s) of it, you will compensate us for our expenses and losses up to the maximum charges shown below.
10 weeks or more before arrival 50% of total booking will be charged.
Less than 10 weeks – no refund will be offered.
More than 7 days before travel a full refund will be offered
Less than 7 days before travel the full cost will be charged.
Any amendments for airport transfers must be sent in writing to firstname.lastname@example.org
If the pass has not been used we can apply for a full refund from the lift pass office.
Any amendments for lift passes must be sent in writing to email@example.com
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us. All refunds are subject to the return of all unused documents. Any insurance premiums and amendment charges are non-refundable. It is not possible to make refunds after departure from the UK for any services not used.
If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangement(s)) providing we are notified not less than 7 days before departure, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us. If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs.
3.4. Changes or Cancellations by the Company
On occasion it may be necessary to amend certain arrangements or cancel them, which we reserve the right to do at any time. If a major change occurs we will inform you as soon as possible. The following are examples of major changes when made before departure: a change of accommodation area for the whole or a significant part of your time away, a change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away or a change of the overall length of your time away by twelve or more hours.
If we have to make a major change to an element of your booking or cancel one element or more, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
- (for major changes) Accepting the changed arrangements;
- Having a refund of all monies paid in respect of the changed or cancelled element; or
- Accepting an offer of alternative arrangements of a standard comparable to the element(s) affected from us, if available, or paying the price difference for alternative higher value arrangements of your choosing (we will refund any price difference if the alternative is of a lower value).
You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.
The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
Very rarely, we may be forced by “force majeure” (see section 5. below) to change or terminate all or some of your arrangements. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
4. Sarl Braveheart – Hideout Hostel Liability
(1) We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
(2) Subject to (1) above, our only obligations to you in relation to bookings we make for ski packs or vouchers to enable you to gain entrance/access to particular equipment or areas of the resort are to take your booking in accordance with your instructions and provide you with a ticket or voucher to enable you to gain entry/access to the arrangement(s) in question. We cannot accept any liability for the provision of the arrangements themselves which are provided by the suppliers of those arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. The terms and conditions of the supplier concerned will apply to the arrangement(s) in question. Copies of those terms and conditions are available on request
(3) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
a) The act(s) and/or omission(s) of the person(s) affected;
b) The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
c) Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
d) An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
(4) We limit the amount of compensation we may have to pay you if we are found liable under this clause in the following ways:
a) Loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the applicable excess on your travel insurance policy because you are assumed to have adequate insurance in place to cover any losses of this kind.
b) Claims not falling under (a) above or involving injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total.
(5) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(6) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(7) Please note we cannot accept any liability for:
(a) Any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
(b) Any business losses.
(8) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
5. Force Majeure
Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside of our own or the relevant supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
All classifications of properties have, wherever possible, been taken from official ratings. We cannot accept responsibility for changes occurring after publication on our website. Full information will be listed on our website.
6.2. Building & Development Work
Whilst we will endeavour to advise you of any building or refurbishment work underway at Hideout Hostel, we cannot anticipate where work will take place outside of the grounds. All the accommodation featured strive to maintain high standards, and as such there may be the necessity for some ad-hoc and unforeseeable maintenance work.
6.3. Check-in & Check-out Procedure
Official check in time is from 4pm and check-out time is 10am. If you wish to arrive earlier, and you room is not ready, you can leave your luggage at your own risk in the boot room, and then check in later in the day. If you wish to check in outside of reception hours, we will send you self check in details via text message or email. If you require a late check-out time, please speak to a member of staff directly during your stay. We appreciate that flights or other travel arrangements can be delayed or cancelled. If this is the case, please notify Hideout Hostel as soon as you can.
6.4. Delivery of Documents
Upon receipt of deposit or full payment, Sarl Braveheart – Hideout Hostel will issue a booking confirmation/ invoice via email. Tickets and other documents will normally be forwarded to you by email together with your confirmation invoice. It is important that you check your documents on receipt. Please notify us immediately if there are any errors or omissions. For late bookings, a discretionary fee of up to £25 may be charged.
6.5. Disabled Clients
We welcome all customers including those with disabilities and we endeavour to meet individual needs. However, in order to assist, we must be advised at time of booking of any disability and special requirements. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any chalet manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hostel manager or other supplier prior to departure from the hostel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
8. Travel Insurance
You must have adequate travel insurance cover suitable for your booked arrangements and your particular needs. SARL Braveheart – Hideout Hostel can not be held responsible for any liability, expenses or losses you may incur as a result of having inadequate insurance.
9. Late Payment Fees
It is your responsibility to pay any balance payments on time. We reserve the right to charge a late payment fee of £25 for any balance payments which are not paid on or before the balance due date as stated on your booking confirmation.
10. Passports, Visas and Health requirements – Your responsibilities
The following information is for guidance only, and it remains your responsibility to check the most up to date requirements before you travel. Any passports, visas, health inoculations/ certificates, International Driving Licences and other travel documents required for your holiday must be obtained by you, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred as a result of failure to comply with such requirements. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements. Passports should be valid for at least 90 days from date of entry. Please check with the UK Passport Service for further information. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. The FCO website also provides useful additional advice and information about all destinations.
In the unlikely event of encountering difficulties whilst away it is essential to take up the matter locally. Failure to contact the hostel staff, relevant supplier or the 24-hour emergency telephone number whilst in resort, may affect your rights under this contract. Should any problem remain unresolved please notify our Customer Relations Department in writing within 28 days of your return. Full contact details are listed on our website and further information will be given to you upon arrival
12. Public Holidays and seasonal changes
Subject to these conditions, we are unable to accept liability for any alterations or withdrawal of facilities due to National or Public Holidays and suggest that you consult the relevant Tourist Board for further information. At certain times of the year things may quieten down or close. Should a feature be considered by you to be crucial to your enjoyment, it is essential that you declare your specific interest/ requirement at time of booking to enable us to verify, and confirm in writing, the availability of such a desired feature. It’s sometimes possible to change things around after arrival, but please help us to fulfil your expectations by checking with us ahead of travel – not after your return.
13. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, allergies. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
14. Conditions of Suppliers.
The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
These Booking Conditions and any agreement to which they apply are exclusively governed in all respects by French Law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be subject to the exclusive jurisdiction of the Courts of France.
16. Food & Beverages
Hideout Hostel does not provide any self-catering facilities to guests. Due to licensing restrictions guests are not allowed to bring their own alcohol beverages or food into the hostel. Only alcoholic beverages and food purchased in the hostel may be consumed on the premises.
We operate a strictly no smoking policy in the hostel. Smoking is permitted in designated outdoor areas where ashtrays are provided. If it is found that you have smoked within our accommodation you will be liable to a cleaning charge of up to €500.00.
Hideout-hostel.com website information is correct to the best of our knowledge at the time of going live. Information cannot be guaranteed since changes can occur at any time outside the control of Hideout Hostel. Hideout Hostel is an adults only accommodation, however we can make exceptions on a case by case basis, please email us to enquire: firstname.lastname@example.org
Hideout Hostel provides general information, services and links in the areas of equipment, general sporting goods, and outdoor recreational activities. By providing this information and service, we do not assume any liability for the use of this information or services by our clients. Ski sports and outdoor recreational activities all have potential hazards involving risk of injury or death, and each person participating in these activities needs to understand the risks involved, obtain the necessary training and take the needed precautions. You recognise this, assume all risks of property damage, personal injury and death, and agree to hold Hideout Hostel harmless from any liability as a result of your use of the information or service provided by the Hostel.